Sales 01954 230898
Service 01480 411611

Email service@aquastream-softeners.co.uk

Shipping and Returns

Shipping

All orders placed on our website will be shipped to the address you provide when filling out the online order form. Orders will be sent by mail. A postage and packing charge wll apply and is calculated based on quanity of goods to be shipped and location. The packing charge will be displayed to you before you agree to purchase. 

Free Delivery is offered from time to time. Items with Free Delivery are advertised as such.

Returns 

Refunds will be given for faulty returned products minus a reasonable charge for the intial delivery of the item.  Goods returned which are not faulty will be subject to a 15% restocking charge + a resonable charge for the initial delivery of the item.  Please ensure that reasonable insurance is placed on the item when returning it as we cannot be held responsible for items not received back to us in the condition they were sent. This must be returned within 7 Days of receipt of the item and you must ring us first to get a return order number before sending the item.