Sales 01954 230898
Service 01480 411611

Email service@aquastream-softeners.co.uk

Terms and Conditions

Use of our website and purchase of goods from the website are governed by our terms and conditions as set out below."We" or "Our" means aquastream-softeners.co.uk. "You" or "your" means the person accessing using or ordering from our website over the Internet. 


1. Prices, description and availability of goods 

All goods are sold subject to availability. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation. 

2. Sales tax 

Value Added Tax (VAT) is calculated on shipping destination. It is included in the price for orders shipped to destinations within the European Union (EU). For orders shipped to destinations outside the EU the price excludes VAT but orders may be subject to local sales tax or import duty. These are not included in our prices and customers remain liable for payment of these taxes or duties on or following delivery. 

3. Shipping 

All orders placed on our website will be shipped to the address you provide when filling out the online order form. Orders will be sent by mail. A postage and packing charge wll apply and is calculated based on quanity of goods to be shipped and location. The packing charge will be displayed to you before you agree to purchase. 

4. Payment methods 

You may order online using a credit/ debit card via paypal (paypal accepts Visa, MasterCard, Eurocard, Switch and Delta). All prices are in pounds sterling (£) and credit / debit card transactions for orders outside the UK will be converted by paypal at their current exchange rates. 

5. Delivery arrangements 

Your shopping cart displays the goods you have purchased. Goods will normally be despatched within 14 working days to the delivery address which you supply. During vacation times, we reserve the right to despatch goods within 28 working days. 

6. Complaints 

Should you have a complaint with the service or product we provide please contact us by e-mail: enquiries@aquastream-softeners.co.uk We aim to: * Acknowledge complaints within 5 working days * Advise you how long it will take to resolve the complaint * Keep you informed throughout the process 

7. Trademarks and copyright 

This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of aquastream-softeners.co.uk website are the property of aquastream-softeners.co.uk. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited. 

8. Security 

Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. We offer our own secure server for credit card payments and Paypal is also offered as a method of payment and is secure. see https://www.paypal.com for more information. All employees are kept up-to-date on our security and privacy practices. If you have any questions about the security at our website, you can send an email to enquiries@aquastream-softeners.co.uk

9. Privacy Statement This privacy statement applies solely to information collected through this website. 

10. Information Collection and Use 

We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 under which we are registered. We will not sell, share, or rent this information to others. During the registration for the monthly newsletter or ordering process we collect some or all of the following information: * Your name and address * Your email address We will confirm your personal details on our acknowledgement of order. By registering or ordering through our website you consent to the collection and processing of your personal details by us. 

10.1. Registration and Newsletter 

Registration is not required to use our website. By registering for our monthly newletter you will receive news of special offers, new lines and website updates. If you wish to receive these without ordering please register anyway. If you no longer wish to receive our newsletter you may opt-out of by e-mailing us at enquiries@aquastream-softeners.co.uk 

10.2. Links to / from 3rd party websites 

We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. 

11. Notification of Changes 

If we change our Terms and conditions, Privacy policy or Security policy, we will post notification of these changes on our website so you are aware of them. Should we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify you by email and request your agreement to the changes. We will use information in accordance with the privacy policy under which the information was collected. 

12. Legals 

By using this website and submitting orders you agree to accept these terms and conditions in full. If for any reason part of these terms and conditions is unenforceable, the validity of the remaining terms and conditions shall not be affected. To the extent permitted by law we provide this website and our products for sale on an “as is” basis and make no representations or warranties of any kind to the accuracy, completeness, satisfactory quality or suitability for any purpose of the information or any of the products contained on the website. The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. 

These terms and conditions do not affect your statutory rights as a consumer.